Independent SAP Third-Party Support.
You get a dedicated SAP consultant who knows your system, not a ticket queue. We cover ECC, FI/CO, MM/SD, SAC, and Security, and our AI tooling catches problems early so your team stays focused on what matters.
The harder part is paying for support that still feels one step removed from the problem.
The frustration is rarely just financial.
Teams are often left with a model that is expensive, formal, and strangely distant at the exact moment they need clarity and speed.
$3,500 to $5,500
Named user license cost
18 to 22% of total license value
Annual maintenance fee
$630,000 to $1.21M each year
100 user estate
Mainstream support ends in 2027
ECC support horizon
40 to 70%
Typical third party savings
SAP direct and third party support.
The difference is not simply price.
It is the shape of the relationship, the pace of the work, and how close the support team sits to the reality of the SAP environment.
See how much of your SAP bill you could keep.
Book a Discovery CallSAP direct
The conventional support model most enterprises already know.
Commercial model
The cost stays tied to the full value of the software estate, so the annual bill remains high even when the support you need is relatively narrow.
Roadmap pressure
Support conversations often pull the client back toward SAP's preferred migration path and timing.
How issues move
Tickets can pass through multiple layers before they reach someone with the context and authority to resolve them properly.
Knowledge of the environment
The support model is broad by design, so continuity is often weaker and the client may end up explaining the same history more than once.
Visibility
The client sees the outcome of support, but not always the full delivery picture around ownership, status, and escalation.
Strategic value
The relationship often centres on maintenance entitlement first and operational improvement second.
Third party support
A closer operating model built around continuity, responsiveness, and cost discipline.
Commercial model
The cost is shaped around the support requirement itself, which usually brings the ongoing burden down to something more proportionate.
Roadmap pressure
The estate can stay on the timetable that makes sense for the business rather than the vendor's commercial agenda.
How issues move
A smaller team with clearer ownership means issues reach the right people earlier and tend to move with less friction.
Knowledge of the environment
The team stays closer to the environment, which builds familiarity over time and makes the work feel cumulative rather than repetitive.
Visibility
The work is visible as it happens, so it is easier to see who is doing what, what is open, and where the priorities sit.
Strategic value
The relationship can be built around service quality, business continuity, and practical improvement in the SAP estate itself.
Support for Every Layer of SAP
Nine Service Areas. Full SAP Lifecycle.
From ECC extended support to custom AI intelligence, every service area is delivered by named consultants against contractual SLAs.
SAP ECC Extended Support
Bug fixes, tuning and stability work for ECC after SAP ends mainstream maintenance, without forcing a RISE migration.
ECC 6.0 · Performance Tuning · Bug Fixes · Enhancements
SAP Managed Services
A retainer covering system monitoring, issue resolution, transports and change requests, tracked in your own JIRA workspace.
System Monitoring · Change Management · Quarterly Reviews · SLA Tracking
SAP FI / CO Functional Support
Dedicated Financial Accounting and Controlling support, from configuration changes to period-end close and audit trails.
Period-End Closing · FI Configuration · CO Reporting · Audit Trails
SAP MM / SD Functional Support
Day-to-day support for procurement, inventory, sales and billing, including issues that cross module boundaries.
Procurement Cycles · Inventory Management · Order Processing · Pricing Conditions
SAP Analytics Cloud (SAC)
Story, data model and planning support that fixes the underlying structure when SAC runs slow or breaks at month-end.
Story Creation · Data Models · Planning Config · Live Connectivity
SAP Security & Compliance
Access reviews, Segregation of Duties fixes and audit-ready reporting for IFRS, GAAP and regional frameworks.
SoD Reviews · Access Control · IFRS/GAAP · Regulatory Compliance
SAP Basis & Technology Support
System administration, transports, upgrades and database support, run with proper change control.
System Admin · Transport Management · HANA Support · Kernel Upgrades
SAP Integration & Middleware
Support for the interfaces that connect SAP to your ERP, CRM, logistics and banking systems, on both sides of the connection.
RFC / IDoc · PI/PO Support · API Integration · Interface Monitoring
Custom AI Layer, Built by SUF Digital
A proprietary AI layer built on your SAP data for predictive alerts, month-end guidance and executive reporting. No extra SAP licensing.
Predictive Alerts · Anomaly Detection · Period-End AI · No Extra Licensing
Not a dashboard.Intelligence system.
Competitors resell SAP analytics licenses. We build a bespoke AI layer in-house through SUF Digital, engineered directly on your SAP data structure, module configuration, and business logic. No third-party SaaS. No additional licensing. Owned entirely by you.
Predictive FI/CO Alerting
Anomaly detection across financial postings before they surface as period-end failures. The system flags deviations from expected patterns in real time, during close and not after it.
Automated Period-End Support
Month-end close sequences monitored and guided step by step. Blocking errors surfaced proactively, reconciliation gaps identified before the deadline, and close timelines consistently met.
Predictive Cash Flow Intelligence
Cash flow forecasting built directly on your SAP FI data, with no third-party BI tool, no additional licensing and no SaaS dependency. Forecasts that reflect your actual business logic.
Executive Reporting Layer
Configurable executive dashboards built on your live SAP data structure. Owned entirely by you, updated in real time, and tailored to the KPIs that matter to your leadership team.
Included in Enterprise. Available as add-on for Professional.
How we think about support.
Most TPS vendors stabilise your environment and move on. We treat every engagement as an ongoing relationship with a clear mandate: make the system better.
We own the ticket, not just the process
Every issue is assigned to a named consultant who sees it through to resolution. There are no handoffs, no queue reshuffles, and no disappearing into a support hierarchy. You always know who is working your ticket, where it stands, and when it will be closed.
SLA compliance is a floor, not a ceiling
We commit to response times contractually and credit you automatically if we miss them. You never need to raise a claim. The SLA sets the minimum we deliver. In practice our response times sit well below those thresholds because we treat every ticket as time-sensitive until the issue is fully resolved.
Every engagement should improve the system
We do not fix and move on. Each ticket gives us a deeper read on your SAP environment: its configuration history, its weak points, its patterns. Over time that knowledge compounds into fewer incidents, faster resolutions, and a system that genuinely gets better rather than one that simply keeps running.
Custom AI reduces incidents before they occur
Our AI layer, built by SUF Digital directly on your SAP data, surfaces anomalies, cash flow deviations, and period-end risks before they become support tickets. It is not a monitoring dashboard. It is a predictive system that catches problems at the source before anything needs to be logged.
Full visibility on every engagement, no black boxes
Every client gets a dedicated JIRA workspace from day one. Open tickets, SLA rates, resolution history, escalation trails, and delivery records are all visible in real time. We do not hold information back until a quarterly review. You see everything, always.
You set the direction, we deliver against it
We do not push migrations or upsells that benefit us more than you. Your priorities shape the engagement from start to finish. If staying on ECC is the right call for your business, we back that decision fully and get on with supporting it well.
Industry-agnostic delivery.
Deep vertical depth.
One support model, built for twelve industries. SLA terms and module priorities are shaped around your sector on request.
Manufacturing
SAP ECC/S4 core; PP, MM, QM modules; production scheduling; supplier chain visibility; cost centre reporting.
Retail & E-Commerce
SD/MM optimisation, inventory and order management, pricing condition maintenance, SAC demand forecasting.
Logistics & Supply Chain
EWM/TM support, shipment tracking integration, 3PL connector troubleshooting, FI/CO reconciliation.
Banking & Financial Services
SAP FI/CO compliance support, IFRS/GAAP reporting, audit trail management, SoD conflict remediation.
Islamic Finance & Fintech
Sharia-compliant financial reporting, Murabaha/Ijara/Sukuk booking, profit-sharing calculations, Zakat reporting.
Oil & Gas / Energy
Project Systems (PS), Plant Maintenance (PM), FI/CO integration, complex cost centre hierarchies, JV accounting.
Real Estate & Property
SAP RE-FX module support, lease accounting under IFRS 16, property portfolio reporting, RWA-linked tracking.
Professional Services
Project-based billing, resource cost allocation, multi-currency FI, intercompany reconciliation.
Healthcare
HR/payroll support, medical supply chain procurement, compliance and audit reporting, HIPAA-adjacent access controls.
Telecommunications
Revenue assurance, billing system integration with SAP FI, SD configuration for service contracts.
Consumer Goods (CPG)
Trade promotion management, demand-driven MRP support, SAC-based sell-out analytics, distributor reconciliation.
Public Sector
Fund management, grants and budget control, public procurement compliance, audit readiness, PSM module support.
Support live in two weeks.
Four steps take you from first conversation to live cover. No onboarding project, no lost weeks.
Discovery Call
30-minute scoping call to understand your SAP landscape, current pain points, and business context. No charge.
Proposal & Scoping
Customised proposal with recommended package, fixed pricing, SLA terms, team assignment, and AI layer scoping if applicable.
JIRA Portal Setup
Client JIRA workspace provisioned, team introductions made, escalation paths confirmed, kickoff session conducted.
Support Activation
Live support begins. First weekly status report delivered within 7 days. AI layer development initiated on Enterprise engagements.
Five structural advantages.
Lower cost is only the start. You also get visible delivery, faster response than large SI models, and a SAP estate that improves instead of just surviving.
01
SAP depth, with an AI layer cut to fit
SUF Digital builds the AI layer around your own SAP data and processes. No resold dashboards, no generic analytics.
02
We start where SAP hurts most
Our depth sits in FI/CO and SAC, where reporting pressure and audit exposure peak. Others start with infrastructure. We start with your financial reality.
03
Every ticket in plain sight
Ownership is named and the delivery record is open for review at any time. Transparency is built into the model, not added on request.
04
Lean by design
No layers between the problem and the people fixing it. Decisions come faster, support starts sooner, and you deal with the team doing the work.
05
Rooted in the region we serve
Our Karachi base and UK reach give practical timezone cover and a cost structure that suits the GCC and South Asia, with real fluency in Islamic finance and Sharia-compliant accounting.
Frequently Asked Questions
Answers for SAP and finance leaders.
Yes. Independent support covers day-to-day issues and keeps a stable system running while you plan your next move on your own timeline. We review your landscape first, so you know what the cover includes before you commit.
